According to Thanh, the use of information technology has received attention from the Party and State, proven by the promulgation of various directives and resolutions in recent years.

Additionally, the Government portal set up two Facebook accounts to provide information for people on new legal documents, political-social-economic affairs and activities of Party and State leaders, he said.

Deputy director of the HCM City Department of Information and Communications Le Quoc Cuong said the city is opening more channels to receive information from businesses and people.

For State-run agencies, experts said making more use of social networks will help improve transparency and accountability as well as change their working attitude and organisation.

Localities suggested Facebook support authorities with the application of artificial intelligence software and online interaction with businesses and people.

According to the Ministry of Information and Communications, Vietnam has 64 million internet users, making up 67 percent of the population, higher than the world’s average rate of 46.6 percent. 

The country now ranks seventh in the number of Facebook users in the world with 60 million users. By 2020, the figure is expected to stand at 76.6 million, accounting for 80 percent of the population.